Shipping and Handling
Bouncer's ltd use Royal Mail, Parcelforce and UPS/UKMAIL/DHL for its distribution of products within the U.K. We deliver also to Europe and Rest of World via Royal Mail International Signed For and Parcelforce International.
Bouncer's use of Royal Mail Delivery provides for proof of postage but not proof of delivery delivery is usually with 2-3 working days of order. A nextday delivery option is also available for UK deliveries which includes insurance.
Sometimes for reasons beyond our control (i.e seasonal, network volume, and regional sales days) our chosen courier may not be able to deliver within the specified time frame therefore if you are ordering for a special date or event then please order as far in advance as possible leaving time for any possible delay in delivery. If required, please contact us before order is placed.
Bouncer's cannot be held responsible for, and cannot accept the return and refund of deliveries that do not arrive on time due to the fault of the courier.
Bouncer's must be notified immediately of any breakages, shortfalls or missing deliveries.
Errors and omissions excepted.
Deliveries outside the UK are undertaken. Europe includes the following countries:
|Azores||Czech republic||Germany||Latvia||Monaco||San Marino|
Delivery inside Europe is normally between 4 and 6 days for delivery and for Rest of World locations between 6 and 8 days. Volumes within the courier and mail networks may see these delivery times increase during busy seasonal periods or large in country events.
Rest of World. We do not currently ship outside of Europe.
Bouncer's must be notified of any damage within 48 hours of delivery. Please ensure you retain all of the damaged product and packaging. This will be required if a claim is to be processed with the carrier.
Bouncer's must be notified of incorrect delivery of goods with 48 hours of delivery.
In order to ensure effective, accurate and prompt delivery of all orders it is vital that the customer provides full and accurate information. This applies to both billing data and delivery address data. Full postcodes andcorrect telephone numbers must be used at all times.
UK Non delivery of items must be notified to Bouncer's within 7 days of ordering.
Europe/ROW Non delivery of items must be notified to Bouncer's within 14 days of ordering.
Bouncer's will only accept the return of items which have been returned as Sold, which means unopened and have the seals intact and unopened and packaging undamaged. Prior to returning any item please ensure you contact us and obtain a returns reference number. Refunds will then be processed usually within 7 working days and refunds made within 4 working days of the return. Refunds will be processed provided the returned item meets with the requirements outlined above.
Returns must be made at your cost and risk. We would suggest that you use Royal Mail recorded delivery.
Website Pricing Errors
a. There may the occasion where website errors cause a product to be mis-priced, and/or discount caluculation structure to apply incorrect. - we will inform you as soon as possible (e.g. prior to the goods being despatched). Under this circumstance, we will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
b. Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or at the trade counter prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
Products/Triggers etc may from time to time be provided in different style bottles/jars to those otherwise photographed. This is purely down to bottle/jar supplied from the manufacturer of said bottle/jar. It can be a pain in the backside but sometimes we are at the mercy of the machine toolers/UK Stockists.
Bouncer's do no offer credit terms, we don't need washing up done or the dog taking for a walk. We also cannot be swayed by multiple packets of Chupa-Chup lollies.
Please contact use with queries or for information by email or phone
UK Mobile 07947-118-996